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BBB AccreditedA+ Rating

Do I need an appointment for an estimate?

No, we do appraisals between 8:00 a.m. and 4:30 p.m. Monday through Friday. We PREFER you make appointment so you can be directed to the appropriate estimator.

How long will the appraisal take?

Typically 20 minutes depending on the type of damage.

How long will it take to fix my car?

Small repairs usually take 2-4 business days. Medium sized repairs 5-10 days. Most non-drivable vehicles will be under repairs for 2-4 weeks. Industry standards and hidden damage will extend repair times.

Do you warranty your repairs?

Yes, for as long as you own your vehicle. Please reference our Warranty .

When can you fix my car? What is your schedule?

If your vehicle is drivable, we like to pre-order parts and schedule individual damages by the type of repair necessary. Normal scheduling is done within ONE week of the appraisal. We try to be flexible. Everyone wants and needs their vehicle fixed A.S.A.P!

Will you use new parts to repair my vehicle?

Most contracts that are underwritten in an insurance policy require the use of like kind and quality parts(used) or quality replacement/aftermarket pieces. We will repair your vehicle with all new parts if you would like, however it may cost you more. We will also run quality control on any and all parts that will be installed on your vehicle. Our goal is to repair your vehicle to pre-accident condition.

Will you use "bondo" or "putty"?

All vehicles use fillers or plastics to smooth seams. Most panels that are repaired or replaced will require the use of some fillers or plastic repair products to fix the vehicle properly.

Who do I pay my deductable to? When do I pay my deductable?

All deductables are paid to A-1 Body and Frame at the time you pick up your vehicle.

Can I make payment installments? What are your forms of payment?

All customer pay amounts are due at the time of pick up. We are sorry, but we do not offer payment programs. A-1 Body and Frame accepts these forms of payment:
  • Discover
  • Mastercard
  • Visa
  • Debit/Check Cards
  • Cash
  • Cashiers checks

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